International labels eat margin
Every return crosses a border. One parcel, one label, full international rate. The math gets worse with every return.
A local address in every market.
Refunds that trigger themselves.
Cross-border returns drop from 7-14 days to 1-3 days when the hub is in your customer's country. National labels instead of expensive international ones.
Talk to us
Live in France, Italy, Spain and Germany.
BUILT FOR SELLERS ON
WHY
What cross-border returns really cost never shows up on the invoice: rankings, margin, listings.
The same things break the moment a marketplace seller goes international. We hear them in every conversation - and they get worse the higher your return volume goes.
Manual coordination breaks at scale
Spreadsheets, email threads, staff chasing tracking numbers. It works until volume doubles. Then it doesn't.
No local return address = no listing
Every major marketplace now expects a local return address in the country you sell in. Sometimes it is spelled out in the rules, sometimes your ranking is the first you hear of it. Without one you carry the full international return cost and risk listing penalties or forced free returns. That quietly drains your margin.
No local address = no automatic refund
Amazon calls it Refund at First Scan: the buyer gets their money the moment the carrier first scans the parcel. The return closes itself while the parcel is still moving. That only works with a local return address on file. Without one, the refund waits for a border crossing.
HOW IT WORKS
Six steps. And you are live.
-
1
Sign up with reLogics
Set up your merchant account after activation and confirm the address of your destination warehouse.
-
2
Add a local return address
Enter the hub address everywhere: Amazon, Otto, Kaufland, Cdiscount, your own shop, your ERP. It also takes in undeliverable parcels.
-
3
Activate the marketplace connection
Order and return data flow in automatically.
-
4
Customers return to local addresses
National labels, local drop-off, parcels reach the hub in 1-3 days.
-
5
Grading, automatic refund, full visibility
The hub inspects and grades each item and the refund triggers automatically. Every return and every item stays traceable in the merchant portal.
-
6
Consolidated shipment back to your warehouse
Returns ship to your destination country consolidated, not as individual international parcels. Items can be liquidated or disposed of locally where it makes sense (damage or economics).
LOCAL CARRIERS Best-of-breed local carriers.
Best-of-breed local carriers.
We negotiate the rates.
You keep the savings.
Your customers return through the carriers they already know... and the ones marketplaces actually allow. We negotiate volume rates with each local hero, so returns clear faster and cost far less than booking a cross-border carrier yourself.
Up to 50%
lower logistics cost per cross-border return
Volume rates, negotiated for you
We pool returns across many sellers and bargain with each local carrier. That saves up to 50 percent against the rates you would get alone.
Only marketplace-approved carriers
Marketplaces define which carriers are allowed for returns. The hub uses exactly those, so every return stays compliant.
The carriers that keep refunds automatic
Amazon only refunds at first scan on its own prepaid label with a supported carrier. We give you that exact setup, out of the box.
PRICING
Pay for what comes through the hub with our transparent pricing
The basis is two fixed fees plus a per-parcel/item rate that depends on country and volume. Further services such as grading are agreed with you upfront. You know every line item before you start. No multi-year contracts. No commitment.
One-time account setup
€89
Billed once when your account is set up - regardless of how many countries you start in.
Monthly per address
€49
One local return address, in every marketplace you sell on.
COUNTRIES AVAILABLE NOW
France, Italy, Spain and Germany
NEXT COUNTRIES TO COME
BeNeLux, Nordics, Poland, Austria and the U.S.
FAQ
Your questions answered
What happens after I get in touch?
A short call, usually within one business day. We look at your marketplaces, countries and return volume, and tell you what a local hub would cost you per return. No obligation and no lengthy onboarding to sit through first.
Which countries can I start in today?
France, Italy, Spain and Germany are live right now. You can be up and running in any of them within a day. BeNeLux, the Nordics, Poland, Austria and the U.S. follow.
How fast can we go live?
Within a day. If you already run one of the integrations we support, going live means replacing the return address in your sales channel. That is the whole change on your side. Setting up and activating the connection take a few hours on top.
How much faster are refunds, really?
Cross-border returns typically drop from 7-14 days to 1-3 days, because the parcel travels to a hub in your customer's country instead of back across the border. Refunds trigger on grading at the hub.
Which marketplaces and systems do you support?
Amazon, Otto, Kaufland, Cdiscount, eBay, Zalando and bol.com, plus middleware and shop systems such as BaseLinker, plentymarkets, Rithum and Shopify. Anywhere you can set a return address, or connect through your ERP, works.
Do we need a local return address on every marketplace?
Not mandatory everywhere, but worth it everywhere.
- Amazon refunds automatically at first scan, but only with a local address on file. Without one you are outside the automated flow. Below EUR 25 Amazon may even refund without a return at all.
- eBay requires one as soon as your stock is listed as being in that country.
- Zalando, Otto, Kaufland do not require one, but they measure your refund speed - and that feeds your ranking and visibility.
The hub either keeps you compliant or protects your visibility. Usually both.
Do I need to integrate anything custom?
No. You add the hub as a local return address per marketplace and activate the connection. Order data then flows in automatically - no development work required.
How much visibility do we get over returns?
Full visibility, from announcement to shipment back. Order data flows in as soon as you activate the connection, so you know what is coming before it arrives. In the merchant portal you then see the current state of every return and every single item, track parcels and consolidated shipments, review the inspection photos and raise claims.
What happens to items that are not worth shipping back?
You decide per grade, and anything that no longer justifies the freight is liquidated or disposed of locally. Disposal in-country is markedly cheaper than sending an unsellable item home first. Only the goods actually worth having back make the trip, consolidated.
What happens if we already have a 3PL?
The hub handles the cross-border return leg and consolidates shipments back to you or your 3PL - it complements existing fulfilment rather than replacing it.
At what return volume does this make sense for me?
The sweet spot starts at roughly 15 returns per week per country. Below that, a local hub rarely pays for itself yet, since the model builds on pooled volume and consolidated shipments. Above it, your savings grow with every additional return.
LET'S TALK
Live in France, Italy, Spain and Germany. Refunds up to 80% faster.
Tell us where you sell and how many returns you handle. We will show you what a local hub saves you - and how fast you can be live.