Challenges
Returns cause problems for consumers and retailers alike that have not yet been fully resolved.
Consumers
- are annoyed about the lack of freedom in the choice of delivery points and carriers.
- are frustrated because they cannot simply exchange goods.
- wondering when or if they will get a refund for their return.
- Experience a different, non-standardized returns process for each retailer
Retailers
- run the risk of losing customers due to a negative consumer experience.
- suffer from consumer expectations that everything can be returned at any time free of charge.
- need Overview / Access / Support for purchasing and integration of solutions.
- bear high costs due to non-optimized and automated returns processes.
Our Solution
We provide the platform through which all returns processes are managed holistically and an ecosystem in which all solution components are available to all participants.
go to product
One platform and ecosystem for retailers and consumers
- to minimize costs and effort.
- increase transparency and quality of process-relevant information.
- to simplify the handling for the consumer and retailer.
- to learn more about the consumer and the product catalogue.
- to offer optimized and country-specific returns logistics.
- to meet the expectations of the consumers.
Trusted by
and many other lovely companies.