Returns Management at a glance

We're glad to share our knowledge to support you. Our ebook and consultancy cards will help you to understand strategies and indicators for your returns management.

eBook

Guidebook Comprehensive Returns Management
Guidebook
Comprehensive Returns Management

A free eBook on how to optimize your returns strategy to increase customer loyalty and boost sales.

Free Download

Consultancy Cards

A
Objectives
  • Processing
  • Prevention
  • Avoidance
  • Promotion
details
B
Return Types
  • A-Return
  • B-Return
  • C-Return
  • D-Return
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C
Demographic Factors
  • Male vs. Female
  • Young vs. Old
  • Poor vs. Rich
  • Tech.-Savvy vs. Not Tech.-Savvy
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D
Emotional Factors
  • Trust
  • Convenience
  • Transparency
  • Loyalty
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E
External Factors
  • Brand Development
  • Recycling
  • Participants in the Return Process
  • Decision-Making Process
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F
Returns Pains: Causes and Solution
  • Costs
  • Process Controlling
  • Value Stability
  • Make or Buy
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G
Returns Management and Solution Strategies
  • Simple Contexts
  • Complicated Contexts
  • Complex Contexts
  • Chaotic Contexts
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H
The Net Returns Value
  • Acquisition Costs
  • Processing Costs
  • Customer Participation
  • Customer Value Increase
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I
Delimitation and Definition of Related Areas
  • Returns Management
  • Complaint Management
  • Grievance Management
  • Carrier Management
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J
Cross-Divisional Functions - Key Indicators
  • Internal Effects
  • External Effects
  • Key Indicators
  • Success Factors
details