News | Trusted Returns GmbH

News

Stay up to date with the latest company news and immerse yourself in the world of reverse logistics. This page is dedicated to providing you with timely and comprehensive updates on reverse logistics-related topics. Expect a constant stream of valuable information and frequent updates to keep you informed.

Follow us on Linkedin:

On the Fast Track Together: Trusted Returns Enhances Efficiency for ROSE Bikes

For two years, the company has been using the Trusted Returns service platform in after-sales and aims to deepen the partnership in the future

Not all that Free: Free Returns

The economy is slowing, supply chains are unstable and new regulations such as the right to repair or the EU Eco-Design Directive are leading to additional costs that retailers must consider during pricing.

E-Commerce Trends 2024: Technology Breathes fresh Air into a stagnating Industry

Artjom Bruch, CEO at Trusted Returns, predicts a balancing act between customer demands and efficiency for e-commerce in 2024

Partnership Success: Trusted Returns implements comprehensive service portal for OCEANSAPART

After implementing the return and service solution, both companies have drawn up a balance sheet and have reason to celebrate.

From Checkout to Comeback: The crucial role of returns in E-Commerce Automation

Many processes, from discounts offered by email to sending order confirmations, have been automated by online stores. Though some areas seem to receive a lot less attention. Artjom Bruch, CEO of Trusted Returns, on what needs to be considered when implementing automation measures

B2B E-Commerce: Relationships matter!

Not only in the end customer business is the after-sales cycle important for customer satisfaction. Even in the B2B sector, demands and needs have risen. Artjom Bruch, CEO of Trusted Returns, and Patrick Appe, Head of E-Commerce at ELTEN, explain how returns become an added value.

Sustainability: When established processes become a burden under new perspectives

Many companies focus more on sustainability at the product level and less on processes like returns or customer service. But it is precisely there that the interfaces with the customer exist, and where the customer recognizes their own values in the company – or not.

The Trusted Returns Report 2023: Viewing returns differently offers more potential in the After-Sales Cycle

Almost three years into the pandemic, normality is returning to trade. It has been thoroughly disrupted, but the shift in consumer values has also led to uncertainties among retailers and the occasional faux pas.

Returned: Burned or mended? How returns become a crisis

Retailers must clearly outline their processes both externally and internally, as disappointed expectations are poison for long-term customer loyalty. Intransparent processes or even communicative greenwashing can lead to significant reputational damage.

Fewer miles, less waste: Trends in return management 2023

Last year, the fact that customers are buying more products online than ever before due to the pandemic was already old news. Artjom Bruch, CEO of Trusted Returns, takes a look into the future and highlights how technology can meet consumer expectations in 2023.

The evil E-Commerce: Myths about return management

Promotional days like Black Friday or Cyber Monday suggest that happiness and bargains are just a click away. Yet, often, a buying spree is followed by a flood of returns. This is how online retailers can proactively approach return management.

babymarkt.de relies on Trusted Returns

The online retailer Babymarkt has integrated the IT platform for holistic return management from Trusted Returns, once again improving the customer experience.

Free returns? Only with added value for customers and retailers!

In the battle for customers, online retailers have to refer to the big marketplaces in many aspects. This applies in particular to the returns policy, where the customers consider Amazon & Co notably as customer-friendly.

Brilliant or a deception? The effect of Package-Free Returns

"Our customers want everything, and at any time." This is often the credo in online retail. Customer convenience is frequently the magic word here. The goal is to make the entire purchasing process as convenient as possible for customers – including the returns process.

How your returns strategy ruins your money

About 530 million parcels with 1.3 billion items customers have returned to retailers in Germany in 2021, according to a study by the University of Bamberg (1). This huge amount exceeded even the most pessimistic forecasts. The associated costs keep rising, also due to growing expenses for the transport of goods.

The unrecognized potential: Return Management is more than just a cost factor

For online retailers, the idea of outsourcing return operations abroad for cost reasons is tempting. However, Artjom Bruch, CEO of Trusted Returns, recommends a more sustainable approach.

Why marketplaces should standardize their return processes

To ensure a positive customer return experience, comprehensive communication and transparency have long been the key to success in e-commerce. However, this is where a gap arises in marketplaces that can have lasting effects on customer loyalty.

E-Commerce: Growth without a flood of returns

E-commerce has become an essential part of German consumer behavior in 2022. According to the BEVH, online retail sales last year exceeded 100 billion euros. However, with high sales volume comes an increase in the rate of returns. But how can e-commerce act to stem or even preempt the flood of returns?

E-Commerce and return management in transition – Online shopping gets more expensive in 2022

After the brick-and-mortar retail sector, the online trade is now also facing new demands from customers. While e-commerce was initially a big winner at the beginning of the Corona pandemic, it has been viewed increasingly critically by end consumers, especially since the World Climate Conference in Glasgow.

RETURNS REPORT SHOWS: Germans desire more sustainability from online retail – and themselves

Sustainability is a central theme in the current election campaign. The Returns Report by Trusted Returns shows that it also affects the purchasing and consumption behavior of Germans.

After-Sales Circle Expands – Trusted Returns Adds Logistics to Return Management Platform

Return specialist Trusted Returns expands the digital return platform with the component of physical return logistics. Following the successful launch of the digital return management platform in the European market, Trusted Returns GmbH now offers customers the option to also rely on centrally managed logistics.

The Signs Are Pointing to Storm – Why Brick-and-Mortar Retail Should Take the Omni-Channel Course

The love of shopping in Germany is unbroken. Artjom Bruch, CEO of Trusted Returns, explains how Omni-Channel can sustainably shape the consumer experience.

"Wash me but don't get me wet" - Sustainability in E-Commerce

Online retail neglects the return process in the discussion about sustainability.

Maximizing benefits – How data usage in return management contributes to process optimization

Online retail has been booming for years – a trend only intensified by the COVID-19 pandemic. Naturally, the number of returns is also increasing. However, for many online retailers, return management still merely consists of retrieving goods.

E-Commerce and return management in 2021

As shopping behavior shifts more and more to online stores, the lack of a return strategy becomes a problem for further business development.

In E-Commerce, paperwork still rules - Why industry giants are afraid to abolish return forms

Commentary by Artjom Bruch, CEO of Trusted Returns, on the positive impacts of digital return management for online retailers and customers.

Returns Management: The customer isn't the problem - Revenue losses and high costs often stem from an inefficient and monolithic process

Commentary by Artjom Bruch, CEO of Trusted Returns, on the challenges of expected return volumes during the holiday season.