Without an address in the country, every cross-border return gets expensive
- Costs: Every return travels as an international shipment at full rate - or you refund without a return and lose the goods.
- Metrics: Marketplaces measure how fast and cleanly you handle returns. Slow refunds and claims pull down your rating - and in the worst case put your seller account at risk.
- Requirements: Marketplaces require a return address in the country of sale, each with rules of its own.
- Customer experience: Your customers wait up to two weeks for their money and pay the postage upfront - and buy elsewhere next time.
returns.cloud and warehouses: one process
- Your customers register returns in the returns.cloud returns portal - for your shop, for marketplaces and for every other channel.
- The parcel goes back domestically to our warehouse in your customer's country.
- The warehouse inspects every item, and the refund runs automatically.
- The merchant portal is optional: if you want more insight, you see every return and every item there. Without it, everything keeps running on its own.
Who it is for Selling across borders takes an address inside the country
Marketplace sellers
You sell on marketplaces into countries where you have no entity. Local return address for marketplaces
Amazon sellers
Amazon requires a return address in the country of sale. Return address for Amazon
Merchants with their own shop
Returns from your web shop run through returns.cloud and our warehouses too.
Talk to us
Tell us which channels you sell through and which countries you sell into. We will get back to you within one business day.
The data is transmitted encrypted with SSL.