Together, they developed and implemented a return management solution aimed at creating a centralized point of contact for all end customers across all addressed markets. Since the beginning of the year, all features have gone live and all markets and marketplaces are connected—now the partners are taking stock.

In recent years, Beurer has successfully expanded its direct-to-consumer (D2C) business and evolved from a traditional business-to-business (B2B) company into a versatile provider of products and solutions in the health and well-being sector. This growth brought increased demands on return management in the e-commerce space. To ensure a future-ready solution, Beurer partnered with Trusted Returns to strategically optimize its return infrastructure.

Progress in Front and Behind the Scenes

“When selecting a partner, it was important for us to find one offering a scalable solution that could integrate with our existing infrastructure and cover international returns,” says Michael Singer, Director D2C-Infrastructure & Head of Beurer Europe GmbH. Accordingly, the ability to localize the solution to meet specific market requirements—both linguistic and regulatory—was a key factor. Other criteria included integration with multiple carriers, compatibility with in-house logistics, and Shopify integration. “With Trusted Returns, we found a partner that not only met our requirements but has significantly propelled us forward with their experience and expertise. We look forward to continuing to benefit from this valuable know-how and to setting new standards in return management together,” Singer adds.

Before implementing Trusted Returns’ solution, Beurer did not have an integrated return platform. Feedback has been overwhelmingly positive—even from customers. Thanks to the new self-service options, both employees and customers now save time and effort. On the company side, Beurer is also seeing measurable cost savings. Overall, the advancement of post-purchase services enabled by Trusted Returns has streamlined processes, making them faster and simpler than before. A high degree of automation was also achieved—including in e-commerce processes that previously didn’t exist, allowing for some procedures to be established directly in automated form without manual development. The number of tasks that Beurer customers can now complete independently via self-service has also increased significantly.

“We are very pleased about the partnership with Beurer. Through close collaboration, we have successfully worked on harmonizing international processes. It’s a privilege to support this stage of evolution in return management. This partnership continues to motivate us to challenge the status quo in post-purchase services and push development forward—for the benefit of our clients and their customer relationships,” says Artjom Bruch, CEO of Trusted Returns.

Looking ahead, both partners are confident they will continue to gain valuable insights to further enhance efficiency and cost transparency in return management.